Customer service automation

Bensoni Bot: The automation that scaled Bensoni to more condominiums

Administración Bensoni wanted to grow and take on more condominiums, but the operational load of customer service was holding them back. We implemented an AI-powered virtual assistant that absorbed that load, freed the team to focus on what truly matters, and opened the door to sustained growth.

60%

Reduction in human-handled inquiries

24/7

Availability without human intervention

+30%

Increase in customer satisfaction

— The Challenge

Growth was blocked by the operational load of customer service

Every new condominium they took on meant more inquiries, more claims, and more manual work. The team couldn't scale without burning out, which put a hard ceiling on the business's growth.

— Our Solution

An AI virtual assistant that absorbed operations and enabled scaling

We designed and implemented an AI-powered virtual assistant that operates 24/7 for comprehensive management at Administración Bensoni. The system uses a multi-agent architecture with a central orchestrator that delegates each request to the appropriate specialized agent, covering everything from frequent inquiries to complex administrative operations.

What we delivered

Claims management, expense inquiries, and frequently asked questions

Magnetic key requests and owner and tenant registration

Intelligent escalation to the human team when the situation requires it

Native WhatsApp Business integration and uninterrupted operation

Bensoni Bot: The automation that scaled Bensoni to more condominiums

Growth was blocked by the operational load of customer service

An AI virtual assistant that absorbed operations and enabled scaling

Let's build the system that will grow your business.